FAQs

Materials & Quality

Our pieces are made from 925 Sterling Silver and plated with rhodium for lasting shine and durability. Our stones are prong-set cubic zirconia crystals, selected for their clarity, brilliance and greater durability compared to delicate gems like emerald, amethyst, pearl, or moonstone.

Silver Care

Sterling silver can naturally develop a soft patina over time. This is a normal and expected characteristic of real silver. However, it will never rust, and it does not permanently discolor. Any darkening can be easily restored with warm water and a small amount of mild dish soap, or by using a standard silver polishing cloth to bring back its original shine.

Shipping

Orders are prepared within the next 24 business hours. Once shipped, domestic delivery within Switzerland typically takes 2–4 business days, Europe and UK 5-10 business days, and North America and the Philippines 7-15 business days, depending on your location and the volume of postal traffic.

Returns & Exchanges

We handle returns manually to ensure a personal and smooth experience.
If you’d like to request a return or exchange, please contact us within 14 days of receiving your order:

Instagram: @atemorae
Email: shine@atemorae.ch

Order Issues

If your item arrived damaged or you received the wrong size, contact us directly.
We’ll resolve it as quickly as possible.